Deliveries are important to every company, especially time sensitive pharmaceutical deliveries. Companies need to maximize efficiency and minimize time and costs. One national pharmaceutical manufacturer needed a way to closely monitor and better oversee their time sensitive pharmaceutical deliveries. They found that the tracking process of their own fleet service and contracted couriers proved to be inefficient and costly.
The company required a way to drastically cut down on mileage, idle time and overtime for their drivers. They also wanted to improve customer service, save costs through reduced delivery errors and increase the timeliness of deliveries. Any errors or late deliveries cost the company more than $500 per delivery. They found a comprehensive solution that only Mobile Health Technologies, powered by Agilis Systems, could provide.
The pharmaceutical company teamed up with Mobile Health Technologies and deployed SmartWORKS in all of their delivery trucks. Work orders from two different back office systems fed into Mobile Health Technologies’ software and were automatically routed and dispatched to the appropriate driver’s handset.
The driver could then execute his deliveries in order, updating the order status on the handset after each delivery was made. Using SmartFORMS’ barcode capture feature, the driver can barcode scan each package being delivered to ensure proper delivery.
Using Mobile Health Technologies’ SmartWORKS with SmartFORMS, the pharmaceutical manufacturer was able to significantly reduce errors and cut down on missed delivery costs. Mobile Health Technologies’ comprehensive solution helped them improve driver performance by reducing mileage and overtime by an average of 4% for each driver, for an estimated savings of $300,000 per year.
With the proof of delivery from SmartFORMS and location tracking with 
SmartWORKS, they also saved an estimated $500,000 annually in liability claims. To top that off, delivery errors were cut by an estimated 20%, saving them more than $150,000 per year.
Not only did Mobile Health Technologies help the pharmaceutical manufacturer save nearly $1 million each year, the company’s customer satisfaction increased significantly as well. With the hectic nature of the medical industry, the importance of efficient, timely and cost-effective deliveries cannot be understated.
