Upon receipt of an order for Mobile Health Technologies service, our Customer Care organization contacts the customer to schedule their implementation meeting. This is the point at which they gather the information necessary to configure the customer-specific system settings. After configurations are completed and devices are activated, typically within 1 to 2 days, live user training is conducted on the web portal and mobile device training is delivered in a train the trainer model.
Customer Care also provides proactive customer support. New customers are contacted twice the first week, once a week during the first month, and once a month during the first quarter. After this, the customer determines how often they would like to receive proactive support follow up calls. On-going support is available by contacting customer service, 24x7.
